Bigobd.com

Refund Policy

Refund Policy

Welcome to BigOBD.com. We value your trust and strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged during delivery.
  • You received the wrong item.
  • The product has a manufacturing defect.
  • The product is significantly different from its description.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, accessories, manuals, and invoices.
  • Not be physically damaged by the customer.

2. Non-Refundable Items

Refunds or returns are not accepted for:

  • Products damaged due to misuse or improper installation.
  • Items with missing parts or accessories caused by the customer.
  • Products returned without original packaging.
  • Clearance, promotional, or final sale items.
  • Digital products, software activation codes, or downloadable content (if applicable).

3. Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • Mobile banking refunds (bKash, Nagad, Rocket) will be sent to the same account used for payment.
  • Cash on Delivery (COD) orders will be refunded via bank transfer or mobile banking after verification.

4. Exchange Policy

We will replace products free of charge if:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product has a verified manufacturing defect.

Replacement requests must be submitted within 7 days of delivery.

5. Return Shipping

  • If the return is due to our mistake (wrong item, damaged item, or defective product), BigOBD.com will cover the return shipping cost.
  • If the return is due to a customer’s personal preference or incorrect order, the customer is responsible for the return shipping charges.

6. Order Cancellation

Orders may be cancelled before shipment.

If the order has already been dispatched, cancellation will not be possible. You may instead request a return after delivery if your order qualifies under this policy.

7. Damaged or Incorrect Products

Please inspect your package immediately upon delivery.

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours.
  • Provide your order number.
  • Share clear photos or an unboxing video showing the issue.

Failure to report within the specified timeframe may affect eligibility for a refund or replacement.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  • Check your bank or mobile banking account.
  • Contact your payment provider.
  • If the issue remains unresolved, contact our customer support team.

9. Contact Us

For any refund, return, or exchange requests, please contact us:

Website: BigOBD.com

Please include your Order ID, purchase details, and a description of the issue so we can assist you as quickly as possible.

By placing an order on BigOBD.com, you acknowledge that you have read and agreed to this Refund Policy.